Tag Archives: “considering outsourcing”

Call Centre – OUTSOURCING TIPS OF THE MONTH – June 2012

Australians by nature are a tolerant people but if your organisation is considering outsourcing to an international call center, please consider the culture of Australia. 1. Research The Outsourced organisations view on Agent Temperament. 2. A typical Agent based in another country will have a very different cultural temperament than that of an agent based…

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